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Posted: Thursday, January 25, 2018 6:42 PM

Technical Support Representative
+ Job ID #:JR35146
+ Functional Area:Internal IT
+ Position Type:Full-Time Regular
+ Relocation Provided:No
+ Travel Percentage:0.00
+ Primary Location:US-Alabama-Northport 3500 5th St-F259
+ Secondary Location(s):
+ + Department:
+ Education Desired:Bachelors Degree or equivalent
+ Experience Desired:2 to 3 yrs
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Position Responsibilities\\Requirements:
The Technical Support Representative will provide Tier II support and maintenance within the organization s desktop computing environment.
The successful candidate will provide professional, prompt customer support within a very demanding and sometimes high pressure environment.
Excellent communications skills is a must. Availability to work after hours and provide on-call support as necessary.
Position Requirements:
+ Ensure compliance with corporate initiatives and standardization projects.
+ Ensure compliance and adherence with hardware and software inventory within Corporate Asset Management System.
+ Provide Desktop, Laptop, Tablet, and Mobile device support.
+ Provide Windows 7, 8.1 and 10 OS Support.
+ Thorough understanding of Active Directory.
+ Experience in maintenance and support of various Video Conference Systems
+ Provide end user assistance for Microsoft Office 365.
+ Ensure Windows Patching and Security Updates are applied.
+ Documentation of systems/software/procedures/facilities
+ Prioritize and schedule ticket queue. Escalate problems (when required) to the appropriately experienced technician or management.
+ Where required, administer and resolve issues with associated end-user workstation networking software products.
+ Receive and respond to incoming calls, tickets, and/or e-mails regarding users issues.
+ Test fixes to ensure problem has been adequately resolved.
+ Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
+ Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
+ If necessary, liaise with third-party support on desktop, laptop, and mobile devices with equipment vendors.
+ Must be a problem solver, able to multi task and think on the go.
FIS is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS more than 53,000 worldwide employees are passionate about moving our clients business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Associated topics: assistant, customer support, desk, excel, help desk, information technology help desk, information technology support, support, technical support, technical support specialist


• Location: Tuscaloosa

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